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Shipping
We dispatch all our orders within 24 - 48 business hours of receiving them. We ship our orders via Australia Post for our Stick-on Tile and Sample Kit range, with larger orders shipped via Couriers Please. All Flexible Wood Roll products are shipped via Couriers Please.
Orders can be delivered Australia Wide and are shipped from the Gold Coast, QLD.
Tracking & Shipping information is provided once the order has been packed and processed. Any required redeliveries from the shipping provider are to be arranged by the customer for a suitable date & time for redelivery.
*We offer free shipping to Vinyl Tile orders over $150. Excludes Composite, Floor Tiles and Wood Rolls due to size and weight of the products.
If you'd like to arrange a local collection or if you have any further questions, please contact us.
info@stickontiles.com.au
Returns & Exchanges
Returns
All products can be returned to us within 30 days of purchase for either an exchange or full refund of the product price.
Please note: Product must be in “as new” condition and in their original packaging. Items considered to be subject to “wear and tear” or not in their original packaging will not be accepted for refund. Once the item has been returned the refund will then be issued.
All return shipping/freight costs are the responsibility of the customer. Returned items will need to be shipped to the Gold Coast, QLD.
Exchanges
Should the item/s ordered not be the right fit, we are happy to accept an exchange for your order. We can exchange for another item within the same product range with any additional cost differences invoiced to the customer for payment.
All exchange shipping/freight costs are the responsibility of the customer. Returned items will need to be shipped to the Gold Coast, QLD.
Please reach out to our Customer Service Team if there are any further questions.
info@stickontiles.com.au