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Shipping information
We dispatch all our orders within 24 - 48 business hours of receiving them. All pre-order products will be shipped when available as listed on the product page.
We ship our orders via Australia Post, Aramex, Couriers Please, with larger orders shipped via courier services. All Flexible Wood Roll products are shipped via a Courier Service. All Orders can be delivered to Australia and New Zealand and are shipped from Virginia (Brisbane) QLD, shipping is calculated at checkout.
Please reach out to our team for shipping for larger orders to confirm the best shipping/freight options. For NZ customers after Wood Rolls, please contact our Customer Service team.
Tracking & Shipping information is provided once the order has been packed and processed. Any required redeliveries from the shipping provider are to be arranged by the customer for a suitable date & time for redelivery.
*We offer free shipping to Vinyl Wall Tile orders ONLY over $150. This offer excludes Composite, Floor Tiles and Wood Rolls due to size and weight of the products.
If you'd like to arrange a local collection or if you have any further questions, please contact us.
info@stickontiles.com.au
Returns & Exchanges
Returns
All products can be returned to us within 30 days of purchase for either an exchange or full refund of the product price.
Products must be in “as new” condition and in their original packaging. Items showing signs of wear and tear or returned without original packaging will not be accepted for refund. Once the item has been received and assessed, the refund will then be issued.
All return shipping/freight costs are the responsibility of the customer. Returned items must be shipped to Virginia (4014), QLD.
Flexible Wood Roll Returns
Due to the size, custom packaging, and handling required for our Flexible Wood Roll products, a 15% restocking fee will apply to all returns for change of mind, colour preference, or suitability.
Return shipping remains the customer’s responsibility. Refunds (less restocking fee) will be processed within 3–5 business days of the item being inspected and confirmed in resellable condition.
Exchanges
If the item(s) ordered are not the right fit, we’re happy to offer an exchange. You can exchange for another item within the same product range. Any price differences will be invoiced to the customer for payment.
All exchange shipping/freight costs are the responsibility of the customer. Returned items will need to be shipped to Virginia (4014), QLD.
Contact Us
Please reach out to our Customer Service Team with any further questions:
📧 info@stickontiles.com.au